Terms of Sale, Refund, Returns & Events Policy

Terms of Sale:

• All goods supplied are as specified by the customer at time of purchase.
• PLEASE NOTE ALL HOLIDAY ORDERS FOR CHRISTMAS/YULE 2023 MUST BE PLACED BEFORE THE 13TH OF DEC TO GUARANTEE DELIVERY BEFORE THE 23RD OF DEC. 
• Warrantees are specific to the original purchaser and are not transferable.
• Some products returned under warranty may be forwarded to the relevant supplier/manufacturer.
• Warranty does not cover misuse, neglect, wear and tear or consumable items.
• Carriage charges to or from our return centre must be borne by the customer. {All original shipping & postage costs will not be included in any refund payment as they are not covered within refund policy. }
• Items returned for credit must be shipped post paid, complete, with all documentation
  and in original packaging within 30 days of receipt or will incur a re-stocking fee.
  Goods must be accompanied by a RETURN AUTHORISATION ( RA ) number.
• Authentic Merchant reserve the right to refuse any parcels returned for credit/repair that are received
  with inadequate packaging. Returned goods that are damaged or incomplete will not be credited.
• Authenticrystals/ Authentic Self/ Authentic  Merchant will not be held responsible for any items lost or damaged in transit.
• Account customers are bound to our settlement terms of 30 days from invoice date. Authenticrystals/self/merchant may levy a surcharge if these credit terms are exceeded and the credit
  facility may be withdrawn.
• Title of goods remain with Authenticrystals/Authentic Self/ Merchant until paid for in full.
• Authenticrystals/Self/Merchant  endeavor to meet delivery dates but will not be held liable
  for financial loss should supply delays occur.
• Authenticrystals/Self/Merchant reserve the right to alter any technical specifications or prices
  on this web site without prior notice. International (outside of the UK orders) will incur shipping charges relevant to the size, location and service of courier used. All orders are accepted under the terms of the above conditions.
• Authenticrystals/ Authentic Self / Authentic Merchant will not be held liable for any import tax duties applied to overseas deliveries. These must be paid by the purchaser. {please check before ordering}
• Authenticrystals/ Self Merchant/ Authentic Self hold no responsibility for fragrances or perfumes or other aromas  that may be on items from the transfer of goods from suppliers or that may have incurred during storage and transit.   
• Any shortages or damages must be reported to Authenticrystals/ Self/Merchant within 48 hours of receiving your goods. Authenticrystals/Self/Merchant  will not be responsible for shortages or damages reported after this time.
• Authenticrystals/Authentic Self / Merchant cannot be held responsible for any international, third party couriers and any such delays incurred. International orders are dispatched using a tracked postal / courier service, tracking details can be provided on request. Most international orders take 7 – 10 business days to arrive, however on occasions this time period can be longer.
• Shipping can take from 3 to 5 business  days (within the UK) from date of order, although we try to process and ship within 2 days we can not guarantee this and we are not held responsible for delays due to postal strikes or delays due to 3rd party situations and adverse weather and other such  unfavorable/adverse situations out of our control.
• Shipping dates are Monday to Thursdays , any orders made Friday, Saturday or Sunday will not be shipped until the Monday or Tuesday the following week. ( Accept U.K bank holidays )
• PLEASE NOTE ALL HOLIDAY ORDERS FOR CHRISTMAS/YULE 2023 MUST BE PLACED BEFORE THE 13TH OF DEC TO GUARANTEE DELIVERY BEFORE THE 23RD OF DEC. 

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the unopened original packaging.

All original shipping & postage cost will not be included in any refund payment they are not covered within the refund policy. 

Several types of goods are exempt from being returned, such as perishable goods, customised pieces and certain sale items. Additionally, gift cards are also non-returnable.

To complete your return, we require a receipt or proof of purchase and the reason why you want to return your item. We will then provide you with your unique Returns Authorisation (RA) number for your return.  

Please do not send your purchase back to the manufacturer or return your goods to Authenticrystals without obtaining an ‘RA’ number first. Unwanted items are to be returned at the cost of the customer, unfortunately we do not offer a free return service.

There are certain situations where only partial refunds are granted:

• Books or tarot cards with obvious signs of use
• Packaging /or products that have obviously been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
• Any restocking fees apply to any such items are charged at £3.00 per item GBP. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

{Note only the items original price will be refunded not the postage/shipping costs.)

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again this can take up to 30 days.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@authentic-self.co.uk.

Sale items

Some Sale items cannot be refunded such as perishable goods, customised pieces and some may only be issued with a partial refund if restocking fee applies. 

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@authentic-self.co.uk to obtain your Returns Authorisation (RA) number.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should email us at: enquiries@authentic-self.co.uk to obtain your unique Returns Authorisation (RA) number. Please do not ship items directly back to us without obtain your unqiue RA number first.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

All original shipping & postage costs will not be included in any refund payment as they are not covered within refund policy. 

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Event information 

By purchasing a ticket for the on person treatment at one of our events 

 

Need help?

Contact us at enquiries@authentic-self.co.uk for questions related to terms of sale, refunds and returns.