Terms of Sale, Refunds & Returns

Introduction and who we are

These terms apply when you buy products from our online shop, or book services, events, training or digital products with Authentic Self.

Authentic Self is a holistic wellbeing practice based in Belper, Derbyshire, run by Chris Armstrong. Our online shop was previously known as Authenticrystals. Throughout these terms, "we", "us" and "our" mean Authentic Self, and "you" means the person buying from us.

Authentic Self is the trading name of Christopher Michael Armstrong, a sole trader, at the address below.

Business customers. Some terms apply differently if you are buying for business purposes. These are explained in section 10.

Please read these terms before you order or book. If anything is unclear, please contact us first.

Ordering, payment and prices

• Prices are shown in pounds sterling (GBP). Authentic Self is not currently VAT registered, so VAT is not added to our prices.
• The total price, including any delivery, packaging or handling charges, is shown at checkout before you pay. We will not add any compulsory charge after you have placed your order.
• Your order is an offer to buy. A contract is formed when we confirm your order by email. We may decline an order, for example if an item is unavailable or a price was clearly shown in error. If we decline after taking payment, we will refund you in full.
• If we discover a pricing error after you have ordered, we will contact you. You can then go ahead at the correct price or cancel for a full refund.
• We may change prices and product details on our website at any time. Changes do not affect orders we have already confirmed.
• Products and places are subject to availability. If an item becomes unavailable after you order, we will let you know and refund you for that item.
• Card details are encrypted during payment. We do not store your full card details.
• Payment arrangements for services, events and training are explained in sections 13 to 16.

Products and handmade goods

Descriptions and photographs. We take care to describe and photograph our products accurately. Colours can look different on different screens, and sizes may vary slightly where stated.

Handmade ceramics and natural materials. Many of our products, including handmade ceramics, crystals and natural items, are made or formed by hand or by nature. Small variations in colour, glaze, shape, size, markings and texture are part of their character. These natural variations are not faults. However, they do not affect your rights if an item is damaged, defective or significantly different from its description.

Independent makers. We stock work by independent makers, including Wyn Abbott and Raven Studio. Each piece is individual and may differ slightly from its photograph. As with all handmade goods, these variations are part of the item's character and are not automatically faults.

Fragrances and aromas. Some items may pick up a fragrance or aroma from other goods during storage or transport, particularly natural and porous materials. This is not usually a fault and often fades with airing. If it makes an item unsatisfactory, your statutory rights still apply (see section 6).

Manufacturer warranties. Some products come with a manufacturer's warranty or guarantee. Any such warranty is in addition to your statutory rights. Unless the warranty says otherwise, it applies to the original purchaser only. Warranties do not usually cover misuse, neglect, normal wear and tear, or consumable items. If you have a problem with an item, please contact us first. We may forward warranty claims to the manufacturer, but your statutory rights are against us as the seller.

Customised and made-to-order items. Items made to your specifications or clearly personalised for you are treated differently for cancellation purposes (see section 6). Our standard handmade stock is not "made to your specifications" simply because it is handmade.

Dispatch and delivery

Processing and dispatch. We dispatch orders Tuesday to Thursday, excluding UK bank holidays. We aim to process and dispatch orders within 5 working days.

• Orders placed after 4pm are processed from the next working day.
• Orders placed from Friday to Sunday are processed the following week.

Postage service. Our standard UK service is Royal Mail Tracked 48.

Estimated delivery. Please allow an estimated 7–10 working days from the date of your order for UK delivery. This allows for processing, dispatch and postal time. These are estimates, not guaranteed delivery dates. If you need an item by a particular date, please contact us before ordering.

Delays outside our control. We are not responsible for delays caused by events outside our reasonable control, such as postal strikes, severe weather or carrier disruption. If this happens, we will keep you informed where we can. If a delay is significant, you may be able to cancel and receive a refund for items not yet delivered.

Delivery charges. Delivery charges reflect the size, weight, destination and service used, and are shown at checkout. For unusually large, heavy or fragile items, handling and packaging costs may be higher and are included in the charge shown before you pay. If an exact quote is not possible online, we will contact you with the additional cost before dispatch. We will only charge it if you agree. If you do not agree, you can cancel for a full refund.

Risk and ownership. If you are a consumer, the goods remain our responsibility until they are delivered to you or to someone you have nominated. If an item is lost or damaged in transit to you, we will put it right (see section 9).

International orders

• International orders (outside the UK) are charged postage according to size, weight, destination and the courier or postal service used. This is shown at checkout or quoted before dispatch.
• International orders are sent using a tracked postal or courier service. Tracking details are available on request.
• Most international orders arrive within 10–14 working days, but this can take longer.
• Customs and import charges. Orders outside the UK may be subject to import duties, taxes and handling fees charged by the destination country. These are the buyer's responsibility and are not included in our prices. Please check with your local customs office before ordering.
• We are not responsible for delays caused by customs checks or by international or third-party carriers.
• If you live outside the UK, the consumer laws of your country may give you rights in addition to those described in these terms. Nothing in these terms is intended to remove rights that cannot be excluded under those laws.

Your statutory consumer rights

This section summarises your legal rights as a consumer. It applies to individuals buying for personal use, not to business customers.

Changing your mind: the 14-day cancellation right (online and phone orders)

If you buy goods from us online or by phone, you can cancel your order within 14 days from the day you receive the goods. If your order arrives in separate deliveries, the 14 days run from the day you receive the last item. You do not need to give a reason.

• How to cancel. Tell us clearly by email to enquiries@authentic-self.co.uk. You can use the model cancellation form at the end of these terms, but you do not have to.
• Returning the goods. Please return the goods within 14 days of telling us you are cancelling. Please contact us for a Returns Authorisation (RA) number so we can match your return to your order.
• Return postage. You are responsible for the cost of returning the goods unless they are faulty, damaged or not as described.
• Your refund. We will refund the price of the goods and the standard delivery charge you paid. If you chose a more expensive delivery option, we only have to refund the cost of our cheapest standard option. We will refund you within 14 days of receiving the goods back, or of receiving evidence that you have sent them, whichever is sooner.
• No restocking fee. We do not charge our £4 restocking or packaging charge when you cancel under this statutory right.
• Handling the goods. You may handle and examine goods as you would in a shop. If goods have been handled more than necessary to establish their nature, characteristics and functioning, and their value has been reduced as a result, we may deduct an amount that reflects that loss in value. Opening packaging to inspect an item does not by itself justify a deduction.

Exceptions. The 14-day right does not apply to:

• goods made to your specifications or clearly personalised for you;
• goods that are liable to deteriorate or expire rapidly (perishable goods);
• sealed goods that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery;
• sealed audio or video recordings or computer software, once unsealed after delivery.

Sale items, handmade items and items whose packaging has been opened are not automatically excluded. They can be cancelled in the usual way unless one of the exceptions above applies.

Faulty goods: your rights under the Consumer Rights Act 2015

Goods must be of satisfactory quality, fit for purpose and as described. If they are not:

• Within 30 days of delivery, you can reject the goods and receive a full refund.
• After 30 days, or if you prefer, you can ask for a repair or replacement. If that is not possible or does not fix the problem, you may be entitled to a price reduction or a refund.
• If a fault appears within 6 months of delivery, it is assumed to have been there at delivery unless we can show otherwise.

We pay reasonable return postage for faulty, damaged or incorrectly described goods. See section 9 for how to report a problem.

Our additional 30-day returns policy

As well as your statutory rights, we offer a voluntary returns policy for unwanted items. You can return an item within 30 days of delivery, provided the conditions below are met.

From day 15 to day 30, this voluntary policy applies on these conditions:

• The item is unused and in the same condition you received it, complete and in its original packaging.
• You provide a receipt or proof of purchase and the reason for the return.
• You obtain a Returns Authorisation (RA) number from us before sending the item.
• You pay for return postage.
• Original delivery, postage and packaging costs are not refunded.
• We may deduct a restocking and packaging charge of £4.00 per item.
• We may give a partial refund where an item is not in its original condition, for example books or tarot cards with obvious signs of use, products or packaging that have clearly been opened or used, or items that are damaged or missing parts for reasons not due to our error.

Items not covered by this voluntary policy: perishable goods, customised or personalised pieces, and any sale items clearly marked as "not returnable under our 30-day policy" at the time of sale. Your statutory rights in section 6 still apply to these items where the law provides them.

After 30 days we cannot accept returns for a change of mind, but your statutory rights for faulty goods continue to apply.

Returns, refunds, exchanges and gifts

How to return an item

1. Email enquiries@authentic-self.co.uk with your order number, the item, and the reason for return.
2. We will send you a unique Returns Authorisation (RA) number and our returns address. Please do not send items back to us, or to the manufacturer, without an RA number.
3. Pack the item securely, preferably in its original packaging, and include your RA number.
4. For valuable items, we recommend a tracked or insured service and keeping proof of postage. We cannot refund items that do not reach us, unless they are faulty items we asked you to return.

Please take reasonable care of goods while they are in your possession and pack them adequately. Where the law allows, we may make a deduction if goods are damaged on return because they were not reasonably packaged.

Refunds

When your return arrives, we will inspect it and email you to confirm whether your refund is approved. Approved refunds are made to your original payment method within 14 days. Your bank or card provider may take a few extra working days to show the refund.

If your refund has not appeared, please check with your bank or card provider first, then contact us at enquiries@authentic-self.co.uk.

Exchanges

If an item is defective or damaged, we will replace it with the same item where available (see section 9). For a change of mind, please return the item under section 6 or 7 and place a new order for the item you would prefer.

Gifts

We do not offer gift vouchers, gift cards or store credit. For physical products bought as gifts:

• Any refund is made to the original purchaser, using the original payment method.
• A gift recipient may contact us about an exchange, provided they can show suitable proof of purchase.

Faulty, damaged, incorrect or missing goods

Please check your order when it arrives. If anything is damaged, faulty, incorrect or missing, please tell us as soon as possible, ideally within 48 hours of delivery, by emailing enquiries@authentic-self.co.uk with your order number and photographs of the item and packaging. Please keep the packaging until we have resolved the problem.

Prompt reporting helps us investigate and claim from the carrier. Reporting later does not remove your statutory rights.

We will arrange a replacement, repair or refund in line with your rights under section 6, and we will cover reasonable return postage. If an item is lost in transit to you, we will send a replacement or give you a full refund.

Business customers

This section applies if you buy from us for purposes relating to your trade, business, craft or profession, including commercial account customers. Consumer rights described in sections 6 and 9 (such as the 14-day cancellation right) do not apply to business purchases. Your rights under the Sale of Goods Act 1979 and other business law still apply where they cannot lawfully be excluded.

• Commercial accounts. Credit accounts are offered at our discretion. Invoices are payable within 30 days of the invoice date.
• Late payment. If payment is late, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend or withdraw your credit facility.
• Ownership. Goods remain our property until we have received payment in full. Risk passes to you on delivery.
• Shortages and damage. Business customers must report any shortages or damage within 48 hours of delivery. We may not be able to accept claims reported after this time.
• Returns. Business returns are accepted only by prior agreement and with an RA number. Goods must be unused, complete and in their original packaging. We may charge a restocking or administration fee of £4.00 per item. Faulty goods will be dealt with in line with your legal rights.
• Delivery dates. Delivery dates are estimates. We will try to meet them, but we are not liable for business losses caused by delays outside our reasonable control.
• See section 19 for how our liability to business customers is limited.

Discount codes, promotions and sale items

We do not currently sell gift vouchers or gift cards. This section covers promotional discount codes and vouchers.

Discount codes and promotions

• A minimum spend may apply, as stated with the code.
• Discount codes cannot be used on sale items unless stated.
• One code per order, and codes cannot be combined with other offers unless stated.
• Codes are valid only for the dates stated. We may end a promotion or withdraw a code at any time, but this will not affect orders already placed using a valid code.
• Codes have no cash value and cannot be transferred unless stated. We may cancel orders that misuse a code.

Sale items and fair usage

Our Fair Usage Policy makes sure all customers have fair access to discounted products. We may limit the number of sale items each customer can buy, to prevent bulk buying for resale. Sale items are available on a first-come, first-served basis, and stock is not guaranteed. Discounts apply only to the items stated. We may cancel orders and restrict accounts where automated bots or other unfair means have been used.

Sale items keep your statutory rights. See section 7 for which items are excluded from our voluntary 30-day policy.

Discount vouchers for one-to-one sessions

• Valid once, for one person only. The named person on the booking must be the person receiving the session.
• Cannot be transferred, given as a gift, or used by the same person more than once.
• Cannot be used with any other offer or voucher, unless stated.
• Must be applied when booking, before the appointment is confirmed.
• Cannot be used for group events or sound baths for more than one person.
• Cannot be exchanged for other goods or services and has no cash value.
• We may withdraw the offer at any time or if it is misused. This will not affect bookings already made with a valid voucher.

Digital products and downloads

This section covers paid digital products such as downloadable meditations, digital workbooks, reflection worksheets and educational resources.

Licence. When you buy a digital product, you receive a personal, non-transferable licence to use it for your own non-commercial purposes. You may not copy, share, resell or distribute it without our written permission. Copyright remains with Authentic Self or the original creator.

Immediate supply and your cancellation right. Paid digital products are supplied immediately after payment. Consumers normally have 14 days to cancel a contract for digital content. Before you pay, our checkout will ask you to:

1. expressly agree that supply begins straight away, during the cancellation period; and
2. acknowledge that you will lose your right to cancel once supply begins.

We will confirm your agreement in your order confirmation email. Once supply has begun on that basis, you cannot cancel for a change of mind. This does not affect your rights if the content is faulty.

Faulty digital content. Digital content must be of satisfactory quality, fit for purpose and as described. If a download is faulty, corrupted or does not match its description, please contact us. We will provide a working copy, or a refund where the law requires.

Free resources. Some resources are offered free of charge. They are provided for personal use and are not a purchase, so the cancellation and refund terms above do not apply. Free resources are still protected by copyright and are not a substitute for professional advice (see section 18).

Personal wellbeing services

This section covers our one-to-one personal services, including Wayfinder 1:1, Spiritual Counselling, Spiritual Life Coaching, Sound Therapy, Reiki, Tuning Fork Therapy and other wellbeing and reflective services.

• Who delivers your service. Services are normally delivered by Chris Armstrong. Where another appropriately qualified practitioner is involved, this will be made clear before you book.
• Booking and payment. A booking is confirmed when you receive our booking confirmation and any payment or deposit required for that particular service has been made. Some services may be booked by paying a deposit, with the remaining balance due as stated at the time of booking. The payment arrangements for your service will be shown before you confirm your booking.
• Our commitment. We will provide every service with reasonable care and skill, as the Consumer Rights Act 2015 requires. If something is not provided with reasonable care and skill, please tell us. We will put it right or, where that is not possible, offer an appropriate refund.
• Outcomes. Everyone's experience of wellbeing work is personal and different. We cannot promise any particular result.
• Packages and programmes. Individual packages and programmes may have their own terms. Any specific number of sessions, period of use, payment arrangement, cancellation arrangement or other condition will be shown to you before you book.
• Cancellations, rescheduling and attendance are covered in section 17. Health and suitability are covered in section 18.

Events and group bookings

This section covers dated group experiences, including Sound Baths, Wayfinder Reset sessions, workshops, ceremonies and other group wellbeing events.

• Who leads events. Events are normally led by Chris Armstrong. Where another appropriately qualified facilitator is involved, this will be made clear before you book.
• Tickets and payment. Your ticket is for the named event, date and time. Most events are paid for in full when booked. Your place is confirmed when you receive our booking confirmation and any required payment has been made. The payment arrangements will be shown before you confirm your booking.
• Arrival. Please arrive 5–10 minutes before the start time to settle in. Doors close when the event begins so that others are not disturbed. We cannot always admit late arrivals.
• Transfers. You can transfer your ticket to the next date of the same event free of charge, if places are available. Please give at least 48 hours' notice.
• Statutory cancellation. Contracts for leisure services provided on a specific date may be exempt from the statutory 14-day cancellation right. We believe this is likely to apply to many of our fixed-date events, but it may depend on the nature of the event. Our own cancellation arrangements in section 17 apply in any case.
• Conduct. We may ask a participant to leave an event where their behaviour is seriously disruptive, abusive, threatening or unsafe, or significantly affects the wellbeing or experience of others. Where removal is reasonably necessary because of the participant's conduct, a refund will not normally be provided.
• If we cancel or change an event, you can choose a full refund or a transfer to another date.

Business coaching and mentoring

This section covers Business Coaching and Business Mentoring for heart-led and values-based business owners and managers.

• What we provide. Coaching and mentoring are supportive and reflective. They help you explore ideas, direction and confidence in your business.
• What we do not provide. We do not provide regulated financial, investment, tax, accounting or legal advice, or any other regulated professional advice. Please seek advice from a suitably qualified professional where you need it.
• Your decisions. You remain responsible for your own business decisions and their results.
• No guaranteed outcomes. We do not promise any particular business, financial or commercial result.
• Business clients. If you book for business purposes, the business terms in section 10 and the business liability terms in section 19 apply, and consumer cancellation rights do not. If you book as an individual for personal development, your consumer rights apply.
• Where we agree a mentoring programme in writing, the specific terms of that agreement apply alongside these terms.

Training and certification

This section covers Wayfinder Foundations and any future courses, workshops and educational programmes.

• Who teaches. Courses are normally taught by Chris Armstrong. Where another appropriately qualified tutor is involved, this will be made clear before you book.
• Course information. Each course's content, dates, price, payment arrangements, attendance and participation requirements, and any assessment or certification requirements will be published before you book.
• Attendance and participation. You are expected to attend the sessions and complete the activities set out in the course information.
• Certification. A certificate is awarded only when you meet the published course requirements. Payment or attendance alone does not guarantee certification.
• Assessment. Assessment and certification decisions are made by Chris Armstrong or the named tutor. AI is not used independently to assess students or to make certification decisions (see our Privacy Policy).
• Accreditation. A course is accredited by an outside body only where this is expressly stated in that course's information.
• Course materials. Materials are for your personal learning only and must not be copied, shared or sold.
• Conduct. We may ask a participant to leave a course or training where their behaviour is seriously disruptive, abusive, threatening or unsafe, or significantly affects the wellbeing or experience of others. Where removal is reasonably necessary because of the participant's conduct, a refund will not normally be provided.
• If we cancel or reschedule a course, you can choose a full refund or a place on another date.
• Statutory cancellation. If you book a course online or by phone, a 14-day right to cancel may apply. We do not treat courses as automatically exempt. Section 17 explains how this works.

Appointments, attendance and cancellations

Your statutory right to cancel (services booked online or by phone)

If you book a one-to-one service, programme or course online or by phone, you may have the right to cancel within 14 days of booking without giving a reason, under the Consumer Contracts Regulations 2013.

• If you want your session to take place within those 14 days, we will ask you to request this expressly when you book.
• If you then cancel within the 14 days, we may charge for any part of the service already provided.
• Once a service has been fully provided at your request, and you acknowledged that you would lose your cancellation right, you can no longer cancel it.

Some fixed-date events may be exempt from this statutory right (see section 14).

Our 48-hour cancellation policy

Outside the statutory cancellation period, or where it does not apply:

• 48 hours' notice or more. You can reschedule free of charge, or cancel for a refund less a £4.00 administration fee. This fee covers our booking, payment-processing and administration costs.
• Less than 48 hours' notice, or no-show. The full fee for the session or event will normally be charged. Where we can fill your place, we may be able to offer a reschedule.
• Late arrival. If you arrive late for a one-to-one session, we will do our best to use the remaining time. The session will still end at the scheduled time, and the full fee applies.
• Severe weather or unsafe travel. If severe weather or dangerous driving conditions make it difficult to attend, please contact us. We will work with you to reschedule or transfer your booking to the next available date.
• If we need to cancel or reschedule, you can choose a full refund or a new date.

Course-specific information may set different notice periods. Where it does, it will be shown before you book.

Health, suitability and professional boundaries

Complementary services. Authentic Self provides complementary wellbeing, reflective and personal-development services. They are not a substitute for medical, psychological, legal or financial advice or treatment. Chris Armstrong is not medically qualified to examine, diagnose or treat medical conditions. Nothing said in a session should be taken as medical advice. Please continue any treatment your doctor or health professional has recommended, and seek medical advice for any health concern.

Before your session or event, please tell us if:

• you are pregnant;
• you have a pacemaker or other implanted medical device;
• you have any metal in your body;
• you are sensitive to fragrances or essential oils, or have any allergies;
• you are sensitive to sound or vibration, or have a hearing condition such as tinnitus;
• you have any physical or mental health conditions;
• you are taking any medications or supplements;
• you have any accessibility needs we can help with.

Please also tell us about anything else, however small, that might affect your session, and let us know if anything changes. Health information you share is kept confidential and handled in line with our Privacy Policy.

Suitability. Depending on what you tell us, we may suggest adapting a session, recommend you speak to your doctor first, or advise that a particular service is not suitable. If we decide a booked service is not suitable for you, we will offer an alternative or a full refund.

During your session. Please tell Chris straight away if you feel any discomfort. You can pause or stop at any time, without needing to explain why.

Confidentiality. What you share in sessions is treated as confidential. We may need to share information where the law requires it, or where there is a serious risk of harm to you or someone else.

Our liability to you

Consumers. If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when the contract was made. We are not responsible for loss or damage that is not foreseeable. Our products and services are supplied for private use. If you use them for business purposes, we are not liable for loss of profit, business or business opportunity.

Business customers. We are not liable for loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss. Our total liability in connection with any order or booking is limited to the price paid for it.

Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control. If this happens, we will let you know as soon as possible and do what we reasonably can to reduce the effect. Where we cannot provide what you ordered or booked, you can choose a refund or, where available, an alternative.

Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or in our products and services. The terms that apply to your order or booking are the ones published when you placed it.

These terms were last updated on 10 October 2026.

Contact, complaints and governing law

If you have a question or are unhappy with anything we have provided, please contact us first. We will do our best to put things right.

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts. For free, independent advice on your consumer rights, contact the Citizens Advice consumer helpline.

Model cancellation form